REMIMED SUPPORT
Help & frequently asked questions
Clear answers about reminders, medication safety, privacy, your account, and getting support.
Important medical guidance
RemiMed helps you organize and remember your medication routine. It does not provide medical advice, diagnosis, or treatment, and it does not replace your doctor or pharmacist. Always follow your prescriber’s instructions. If you think you may be experiencing a medical emergency, contact local emergency services immediately.
Everything you need to know
Tap a question to read the answer.
What is RemiMed?
RemiMed is a medication-adherence app operated by RemindMed S.L. It helps you organize medications, vitamins, and supplements; schedule dose and refill reminders; record intakes; and create reports.
Does RemiMed provide medical advice?
No. RemiMed is a reminder and organization tool. It does not diagnose conditions, recommend treatment, or replace advice from a doctor or pharmacist. Always follow the instructions provided by your healthcare professional.
Can I use RemiMed in an emergency?
No. RemiMed is not an emergency service. If you think you may be experiencing a medical emergency, contact your local emergency services immediately and do not wait for an app notification.
What should I do if I miss a dose?
Follow the instructions on your medication label and contact your prescriber or pharmacist if you are unsure. Do not take a double dose unless a qualified healthcare professional has specifically told you to do so.
How do reminders and intake tracking work?
Add your medication and confirm its dose, schedule, and refill details. RemiMed can then send device notifications and lets you record each intake. Check every entry carefully and keep following the plan provided by your prescriber.
What is RemiMed?
RemiMed is a medication-adherence app operated by RemindMed S.L. It helps you organize medications, vitamins, and supplements; schedule dose and refill reminders; record intakes; and create reports.
Does RemiMed provide medical advice?
No. RemiMed is a reminder and organization tool. It does not diagnose conditions, recommend treatment, or replace advice from a doctor or pharmacist. Always follow the instructions provided by your healthcare professional.
Can I use RemiMed in an emergency?
No. RemiMed is not an emergency service. If you think you may be experiencing a medical emergency, contact your local emergency services immediately and do not wait for an app notification.
What should I do if I miss a dose?
Follow the instructions on your medication label and contact your prescriber or pharmacist if you are unsure. Do not take a double dose unless a qualified healthcare professional has specifically told you to do so.
How do reminders and intake tracking work?
Add your medication and confirm its dose, schedule, and refill details. RemiMed can then send device notifications and lets you record each intake. Check every entry carefully and keep following the plan provided by your prescriber.
Why didn't I receive a reminder?
Check that notifications are enabled for RemiMed, review Focus or Do Not Disturb settings, confirm your device time zone and the schedule in the app, and make sure you are using the latest app version. Keep a backup routine for important doses because device notifications can be delayed or disabled.
What information does RemiMed collect?
RemiMed processes account details, the medication and schedule information you choose to enter, limited technical data, and subscription status where applicable. The complete details, purposes, retention periods, and your rights are explained in the Privacy Policy on this website.
Does RemiMed sell my health data?
No. RemindMed S.L. does not sell your personal data or share health data with unaffiliated third parties for their own marketing. Trusted service providers may process limited data only to operate and secure the service, as described in the Privacy Policy.
How do I delete my account and data?
Initiate account deletion using the account-deletion control inside RemiMed and follow the confirmation steps shown in the app. If you cannot access your account or need help, email support@remindmed.es. Deletion is permanent and your account cannot be recovered afterward.
How do I contact RemiMed support?
Email support@remindmed.es or use the contact form on this website. RemiMed is operated by RemindMed S.L. in Madrid, Spain. Include your app version and device model when reporting a technical problem, but never send your password.
Why didn't I receive a reminder?
Check that notifications are enabled for RemiMed, review Focus or Do Not Disturb settings, confirm your device time zone and the schedule in the app, and make sure you are using the latest app version. Keep a backup routine for important doses because device notifications can be delayed or disabled.
What information does RemiMed collect?
RemiMed processes account details, the medication and schedule information you choose to enter, limited technical data, and subscription status where applicable. The complete details, purposes, retention periods, and your rights are explained in the Privacy Policy on this website.
Does RemiMed sell my health data?
No. RemindMed S.L. does not sell your personal data or share health data with unaffiliated third parties for their own marketing. Trusted service providers may process limited data only to operate and secure the service, as described in the Privacy Policy.
How do I delete my account and data?
Initiate account deletion using the account-deletion control inside RemiMed and follow the confirmation steps shown in the app. If you cannot access your account or need help, email support@remindmed.es. Deletion is permanent and your account cannot be recovered afterward.
How do I contact RemiMed support?
Email support@remindmed.es or use the contact form on this website. RemiMed is operated by RemindMed S.L. in Madrid, Spain. Include your app version and device model when reporting a technical problem, but never send your password.
Still need help?
Contact RemindMed S.L. for issues, feedback, or feature requests. Madrid, Spain.